+31 76 5810005

Knowledge centre | FAQ

How can I order?

The easiest way is of course by placing orders in our webshop. This will enable you to take care of the payment right away. EU based companies with a valid VAT number can also order by email or fax. After receipt of all your company information, and of course your VAT number, we will email or fax you a proforma invoice which can be paid by bank, PayPal or credit card.

What payment methods do you offer?

The following payment options are offered:

- iDEAL (The Netherlands only)

- Credit Card (Visa, MasterCard, choose PayPal as payment option)

- PayPal

- Advance payment (you will find our bankingdetails in the orderconfirmation)

Can we also buy on account?

AV dealers, resellers, government agencies and schools/universities can contact us directly for your special conditions, which includes an open account of 30 days.

How do you ship the lamp?

All orders in Europe are shipped with UPS. This guarantees excellent tracking options and quick delivery (only 1 day for most countries in the EU). On the day that we ship you the lamp you will also receive an email from us which will include information which will enable you to follow the shipment.

I have a VAT number, can I buy lamps without paying VAT?

Of course! Companies with a valid VAT number can enter this information when placing the order.

No more VAT will be calculated after entering this information. However, we will have to check the information received before actually shipping your order.

Ordered before 2pm, shipped the same day Always low shipment costs! Discount for Schools European company? No VAT!