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Knowledge centre | FAQ

How can I order?

The easiest way is of course by placing orders in our webshop. This will enable you to take care of the payment right away. EU based companies with a valid VAT number can also order by email or fax. After receipt of all your company information, and of course your VAT number, we will email or fax you a proforma invoice which can be paid by bank, PayPal or credit card.

What happens if I receive the lamp with transport damage?

Luckily we never experienced this but of course we take full responsibility for shipments. Furthermore, the lampwarranty also covers transport damages.

The lamp I received was damaged during transport, what to do?

Ordered the wrong lamp?

What payment methods do you offer?

The following payment options are offered:

- iDEAL (The Netherlands only)

- Credit Card (Visa, MasterCard, choose PayPal as payment option)

- PayPal

- Advance payment (you will find our bankingdetails in the orderconfirmation)

What happens if the lamp you shipped does not work?

Luckily this almost never happens but in case it does please contact us by email. Please explain the problem very carefully. Does it not light at all? Do you get any warning signs? Did you reset the lamp timer? Does your old lamp still work? Do you hear the fans when switching on the projector? Is the projector free of dust? etc etc.

With all this information we should be able to determine if the lamp is broken or your projector has a technical defect. If we find that the lamp is broken we will give a return number. Once you have this number you can return the lamp to us and we will send you a new one.

Can we also buy on account?

AV dealers, resellers, government agencies and schools/universities can contact us directly for your special conditions, which includes an open account of 30 days.

What warranty do you offer?

The warranty term for original modules (OEM) is 90 days after invoice date.

The warranty for Goldlamps modules and original bulbs is 120 days.

How do you ship the lamp?

All orders in Europe are shipped with UPS. This guarantees excellent tracking options and quick delivery (only 1 day for most countries in the EU). On the day that we ship you the lamp you will also receive an email from us which will include information which will enable you to follow the shipment.

I have a VAT number, can I buy lamps without paying VAT?

Of course! Companies with a valid VAT number can enter this information when placing the order.

No more VAT will be calculated after entering this information. However, we will have to check the information received before actually shipping your order.

Ordered before 2pm, shipped the same day Always low shipment costs! Discount for Schools European company? No VAT!