Luckily we never experienced this but of course we take full responsibility for shipments. Furthermore, the lampwarranty also covers transport damages.
Knowledge centre | FAQ
Luckily this almost never happens but in case it does please contact us by email. Please explain the problem very carefully. Does it not light at all? Do you get any warning signs? Did you reset the lamp timer? Does your old lamp still work? Do you hear the fans when switching on the projector? Is the projector free of dust? etc etc.
With all this information we should be able to determine if the lamp is broken or your projector has a technical defect. If we find that the lamp is broken we will give a return number. Once you have this number you can return the lamp to us and we will send you a new one.
The warranty term for original modules (OEM) is 90 days after invoice date.
The warranty for Goldlamps modules and original bulbs is 120 days.